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    Customer Service

    Contact Information:


    Phone: 800.793.9793 (9am-5pm M-F)
    Email: Click here to send email

    Who is EntertainmentCollectibles.com?


    We are all fans of something here and we wanted to help other fans show off their favorite musicians, comedians or actors. We ae serving the most amazing fans out there and have don t plan on stopping proving the best customer service in the business.

    How do I know your merchandise is real?


    EntertainmentCollectibles.com assures you that all our autographed memorabilia is 100% authentic. Purchasing your favorite autographed collectible can be one of the most beneficial investments you can make. At EntertainmentCollectibles.com, we take pride in knowing that the items that we are providing to the public are authentic. We procure the merchandise we sell throughout the year attending hundreds of autograph signings either ourselves or by having a trusted vendor get the items for us. We also host many of our own autograph signings. We very rarely purchase autographed merchandise from individuals. EntertainmentCollectibles.com fully guarantees the authenticity of your hand signed item. All autographed items come with a Certificate of Authenticity and Hologram from EntertainmentCollectibles.com or one of the leading authenticators like PSA/DNA or JSA.

    Professional Sports Authenticator (PSA) is the largest and most trusted third-party grading and Authentication Company in the world. PSA is the preferred choice of collectors, dealers and auction houses worldwide. PSA/DNA is the world's leading third-party authentication service for autographs and memorabilia.

    James Spence Authentication (JSA) is one of the foremost autograph authentication companies in the world. JSA has the universal respect and approval of auctioneers, dealers, and collectors worldwide with their accurate authentication experience.

    Why can I, when searching, find the same item for a lower price on Ebay?


    You might find the same item or one very similar for various reasons. Most of our leading competitors buy their collectibles in bulk and resell them on their site. EntertainmentCollectibles.com deals directly with the athletes and entertainers at signings along with their agents and our highly reputable vendors, therefore our products are 100% authentic. We would never sacrifice the quality or authenticity of your collectible for a lower price. Anyone can sell their items on eBay, so unless you personally know the vendor you must be careful.

    What is your return policy? What is your exchange policy?



    Returns

    At EntertainmentCollectibles.com, our top priority is providing the best customer service possible. If for any reason you are unsatisfied with your purchase, EntertainmentCollectibles.com will accept returns on non-customized products within 30 days of receipt of merchandise.

    Returns must include the following information for refund:

    1. An RMA number from EntertainmentCollectibles.com. This number may be obtained by calling our customer service number at (800) 793-9793 or emailing us.

    2. Reason for return

    3. All packaging from original shipment(s)

    4. All Certificate of Authenticity material (when applicable)


    Mail items to be returned to:

    Entertainment Collectibles
    4710 Eisenhower Blvd, Suite A-1
    Tampa, Florida 33634

    Once we receive the returned merchandise, we will credit your account within 10 business days. Whichever carrier you choose, we suggest you insure the package and have it traceable to our warehouse. Your refund will be processed, less a 15% restocking fee for returned merchandise.

    In the event that a return is the result of an error by EntertainmentCollectibles.com, the customer will receive a full refund, including shipping and handling charges. In this event, a pre-paid return shipping label will be emailed to you for return of the item(s).

    For all damaged shipments, it is the responsibly of the buyer to contact EntertainmentCollectibles.com within 5 business days of receipt of product to file claim. Any damaged product will no longer be the responsibility of EntertainmentCollectibles.com if notified after the 5 day period.

    Please email us or (800) 793-9793 with any additional questions.

    Exchanges

    Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different item please contact our customer service at 800.793.9793. We are happy to offer FREE GROUND SHIPPING on your replacement order.

    What are your shipping rates? Do you ship overseas? How can I track my order?


    Please see our shipping section for information regarding rates and time in transit. EntertainmentCollectibles.com ships worldwide. Please note, shipments outside of the United States do take longer to arrive. Sometimes the holdup is with your local customs and postal so please advise them you will be receiving a package from us. Please allow 1-3 business days to process your order and prepare it for shipment. Once this has been done, your tracking number will be automatically emailed to you. If you still cannot track your package, please give us a call 800.793.9793 or email us.

    Do you charge sales tax?


    Sales Tax is calculated based on the shipping address. Sales tax of 7% is added to all orders that are delivered in the State of Florida

    How can I change or cancel my order after it has been placed?


    If you need to change or cancel your order please call or email us as soon as you can. Once we receive your order, it is quickly sent for processing. Depending on the items, orders may vary in length of processing time. However, once the item has been shipped you cannot cancel it. Email us or call us at 800.793.9793 to make changes to your order. Our Customer Service hours are Monday through Friday, 8:30am through 5:30pm, Eastern time. Please note that orders needing updated after this time will not be addressed until the next business day.

    Do you offer a catalog?


    We do not offer a printed catalog. All available items are listed on our website.

    How quickly should I expect a response to my online order?


    Within 2 hours of placing your order, you will receive an online confirmation of your order. If there is any problem with you orders, please email us or call us at 800.793.9793 to make changes to your order.

    Why have I not received an order confirmation?


    One of the most common reasons that you have not received a confirmation is the email address provided is incorrect. If you have not received a confirmation, please email us or call us at 800.793.9793 to confirm receipt of order by EntertainmentCollectibles.com

    Does EntertainmentCollectibles.com help with charity auctions?


    Yes, EntertainmentCollectibles.com has done hundreds of charity auctions. Please check out our charity auction department. EntertainmentCollectibles.com would love to help with your organization s charity auction. Please contact our charity auctions department at [email protected]

    Do you work with businesses for corporate events?


    Yes, EntertainmentCollectibles.com strives to meet the needs and budget of each corporate customer. Please call (800)-793-9793 or email [email protected] for more details.

    What forms of payment does EntertainmentCollectibles.com accept?


    We accept most major credit cards including Visa, Discover, MasterCard and American Express.

    Do you offer gift certificates?


    Yes, we have gift certificates available.

    Additional Questions?


    If we can answer any additional questions, please do not hesitate to email us or call us at 800.793.9793. We are here to help!

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